Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
General Policies
- Cigar King does not allow sales to customers under the age of 21.
- Cigar King does not ship product to Utah or South Dakota.
- Shipping delivery times are general estimates based on information the carrier provides us. Exact delivery times are not guaranteed.
Sales Tax
Cigar King is required to collect sales tax in the states listed below. It is the responsibility of the purchaser to remit any taxes for the states not included.
Any other taxes in California are the consumers responsibility to remit.
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Arizona
- Colorado
- Connecticut
- Georgia
- Illinois
- Massachusetts
- North Carolina
- Nevada
- Ohio
- Tennessee
- Virginia
- Washington
- Louisiana
- California
- Florida
- Kentucky
- Michigan
- Minnesota
- New Jersey
- New York
- Pennsylvania
- Maryland
- Illinois
Excise Taxes
Maryland
The state of Maryland imposed an Excise tax on all tobacco products sold online and shipped into the state. Maryland House Bill 1301.Please be aware that this excise tax is added to the Maryland sales tax on tobacco products. Premium cigars are taxed at 15% of the wholesale price, this will increase the retail price by 7-9%.
Ohio
The state of Ohio imposed an Excise tax on all tobacco products sold online and shipped into the state. Ohio Code 5743.62. Please be aware that this excise tax is added to the Ohio sales tax on tobacco products. Premium cigars are taxed at 17% of the wholesale price, this will increase the retail price by 8-11% with a maximum of $0.52 per premium cigar.
Shipping
Shipping Order Cutoff
In-Stock orders will typically ship within 2 business days of your payment being cleared. Rush orders or Expedited shipping methods will typically ship on the same day if received by 3:00pm Arizona time.
Post Office Boxes, APO/FPO and US Territories
Orders shipping to these addresses will be shipped via USPS and may incur additional delivery times.
Utah, Hawaii, South Dakota & Rhode Island
Cigar King is unable to ship to these locations due to State Law restrictions.
California
We are required to:
- Confirm delivery via telephone the day before your shipment arrives (after 5PM).
- Obtain a signature of someone 21 years or older in order to accept the shipment.
Because of these reasons, we are unable to ship to PO boxes in California.
Delaware
We are required to:
- Acquire and store age verification documents showing that you are older than the age of 21.
- Obtain a signature of someone 21 years or older in order to accept the shipment.
Because of these reasons, we are unable to ship to PO boxes in Delaware.
Cigar King Shipping
Cigar King Ships Monday Through Friday. Holidays may affect shipping times.